usa men s water polo Strike Team Comes to Memphis to Fix DMV Lines
Russell: “This is what we are going to find out. We’re going to look at things that could be causing that to happen but we really won’t know until we get on the ground and get a first real hard look.”
Reese: “You have to come in with some sort of ideas as to what you think you can do?”
Russell: “Well we are going to talk and ask questions.”
Customers had plenty ideas. Adding personnel topped the list.
“For about the past two hours there have been three people working with all these people here,” one customer said.
Reese: “Is that something that you plan on addressing or is there a money issue from the state where you can’t fill those counters.”
Russell: “That’s really not something i know enough about to answer. we are just looking at the productivity and other issues that may affect our employees.”
Customers also want the state to add new locations.
“That’s not something I’m directly connected to,” she said.
Russell did say her strike team will be looking at where improvements can be made.
Her team tackled problems at centers in East Tennessee last month.
Reese: “What were you able to do there?”
Russell: “Not really, I think one thing specific, just customer service. We’re just listening to the customers and our employees trying to do some things that we can to just. Simple things perhaps moving the furniture, some equipment changes.”
While Russell can’t say yet what they will do here.
Russell: “No. Every center is different.”
She’s hopeful her team will drive down wait times that drive Shelby County customers mad.
“I’ll believe it when I see it,” Sophia Gilmore said.
The strike team will start in the centers on Monday.
I agree that it don take a special team. Get rid of the unconcerned and slow movers, give the jobs to people that take pride in the job they do. Watch the tapes of a regular work week I bet that alone will show where the problems exist. Not just there but other places also and not just Government places. People have the worst attitudes on jobs where you deal with the public. Taking their time talking to coworkers and or on the phone, some can comprehend what it takes to do the job effectively or efficiently.
What did we learn from the strike team, absolutely nothing? This is another example of money wasted; Strike Team, where did they come up with this one? As others have indicated the solution is simple, more staffing, but first train them in service I really hate watching people being paid by our tax dollars who have no idea what they are doing; question, what are you going to do to address this situation, answer, that not really something I know or directly connected to. So what does she/they know?
I was inline last Friday at the summer location. I got there at 9am. When I wad finally 6th from the first desk, the woman went to lunch!!! For a whole hour nothing happened. In the cold weather those still outside had to stand out there knowing they would not get any further for an hour!! Really!?! I was there from 9am to 1:30 pm. I had to leave at 1:30 to go out of town. So I was there all that time with nothing accomplish. Beyond ridiculous. Oh btw,
I was there for a permit. Can use a kiosk or a police station for that. No way around it. So I got to go back, stand inline for hours AGAIN!! All that even though I have the form filled out already.